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Administrative Assistant x10

Job Title: Administrative Assistant x10
Contract Type: Temporary
Location: Edinburgh
Industry:
Salary: £9 per hour, Benefits: Annual Bonus and Flex Bonus
Start Date: 2019-08-05
Reference: 12559
Contact Name: Laura Fraser
Contact Email: laura.fraser@bluearrow.co.uk
Job Published: June 17, 2019 11:31

Job Description

How would you like to work for a large well known UK retail banking brand with excellent progression opportunities?

I am looking for Administrative Assistant to join a fantastic team based at Edinburgh Park. Working as part of a team, you will be responsible for delivering excellent service through flexible working and taking ownership to support the banks customers. 

Job description

• Carry out a range of customer service and administration duties ensuring prompt and accurate completion of all relevant administration within agreed service standards.

• Proactively contribute to the completion of the teams’ workload.

• Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is accurate and clearly understood, escalating issues where appropriate.

• Look for opportunities to enhance own skills and knowledge within direct team and the department.

• Contribute to continuous improvement by identifying areas of improvement to processes and service.

• Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to either the customer and/or the bank.

• Access and navigate the relevant systems to review and propose the customer options.

• Focus on excellent customer service whilst delivering against defined business objectives.

• Ensure all details entered onto the system are accurate and meet the required quality standards.

• Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards.

• Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs.

• Required to manage and understand a range of transactional activities and focus on the customer experience.

• Maintain a good understanding of end to end customer journey

Benefits: Full 4-6 weeks of paid training
  • Competitive pay rate/Pay progression
  • Overtime and bonus incentives
  • Instant access to Blue Arrows on line training portal
  • Instant access to on line retail discounts
  • Annual Bonus
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.