Administrative Assistant x10
|Job Title:||Administrative Assistant x10|
|Salary:||£9 per hour, Benefits: Annual Bonus and Flex Bonus|
|Contact Name:||Laura Fraser|
|Job Published:||June 17, 2019 11:31|
I am looking for Administrative Assistant to join a fantastic team based at Edinburgh Park. Working as part of a team, you will be responsible for delivering excellent service through flexible working and taking ownership to support the banks customers.
• Carry out a range of customer service and administration duties ensuring prompt and accurate completion of all relevant administration within agreed service standards.
• Proactively contribute to the completion of the teams’ workload.
• Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is accurate and clearly understood, escalating issues where appropriate.
• Look for opportunities to enhance own skills and knowledge within direct team and the department.
• Contribute to continuous improvement by identifying areas of improvement to processes and service.
• Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to either the customer and/or the bank.
• Access and navigate the relevant systems to review and propose the customer options.
• Focus on excellent customer service whilst delivering against defined business objectives.
• Ensure all details entered onto the system are accurate and meet the required quality standards.
• Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards.
• Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs.
• Required to manage and understand a range of transactional activities and focus on the customer experience.
• Maintain a good understanding of end to end customer journey
Benefits: Full 4-6 weeks of paid training
- Competitive pay rate/Pay progression
- Overtime and bonus incentives
- Instant access to Blue Arrows on line training portal
- Instant access to on line retail discounts
- Annual Bonus
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