Connecting...

Administration / Customer service

Job Title: Administration / Customer service
Contract Type: Temporary
Location: Cardiff
Industry:
Salary: £9.00 - £9.63 per hour, Benefits: Accrued Holidays, Company pension, staff canteen
Start Date: 2019-05-13
Reference: CAR-MC-16/04/19
Contact Name: Clodagh Ronan
Contact Email: clodagh.ronan@bluearrow.co.uk
Job Published: April 16, 2019 11:01

Job Description

Working for our client in the centre of Cardiff you will be working within the Commercial Logging area to record and acknowledge Payment Protection Insurance complaints to the satisfaction of the customer and in a manner consistent with the Group Operations policies and procedures and FCA rules.

Key accountability's
  • To record and acknowledge complaints in relation to Payment Protection Insurance to the satisfaction of the customer and in a manner consistent with the Group Operations policies and procedures and FSA rules
  • Contribute to the completion of the team / individual workload
  • Ensure that all requirements are adhered to by ensuring compliance with the defined complaints handling policy, training and competency scheme and business standards.
  • Focus on process efficiency and delivery of outstanding customer service whilst delivering against defined productivity targets
  • Identify systemic or procedural issues which lead to customer dissatisfaction and ensure that these are escalated for discussion at business forums
Ensure all details entered into the relevant complaint handling system are up to date and precise to allow accurate complaint reporting to the FSA

knowledge, skills and experience needed
  • Excellent communication skills and high attention to detail.
  • Highly motivated and results orientated together with a passion for quality to deliver outstanding customer service
Works closely and constructively with colleagues within the team / business area, sharing knowledge and best practices openly and willingly.

To apply for the role you do need to have a clear criminal record and a clear credit history

If you are interested in the role please apply with an up to date CV and contact number