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Administration / Customer service

Posted 8 days ago by Bluearrow
Location Cardiff Job Type Temporary
Salary £9.00 - £9.63 per hour, Benefits: Accrued Holidays, Company pension, staff canteen Sector Call Centre & Customer Service
Working for our client in the centre of Cardiff you will be working within the Commercial Logging area to record and acknowledge Payment Protection Insurance complaints to the satisfaction of the customer and in a manner consistent with the Group Operations policies and procedures and FCA rules.

Key accountability's
  • To record and acknowledge complaints in relation to Payment Protection Insurance to the satisfaction of the customer and in a manner consistent with the Group Operations policies and procedures and FSA rules
  • Contribute to the completion of the team / individual workload
  • Ensure that all requirements are adhered to by ensuring compliance with the defined complaints handling policy, training and competency scheme and business standards.
  • Focus on process efficiency and delivery of outstanding customer service whilst delivering against defined productivity targets
  • Identify systemic or procedural issues which lead to customer dissatisfaction and ensure that these are escalated for discussion at business forums
Ensure all details entered into the relevant complaint handling system are up to date and precise to allow accurate complaint reporting to the FSA

knowledge, skills and experience needed
  • Excellent communication skills and high attention to detail.
  • Highly motivated and results orientated together with a passion for quality to deliver outstanding customer service
Works closely and constructively with colleagues within the team / business area, sharing knowledge and best practices openly and willingly.

To apply for the role you do need to have a clear criminal record and a clear credit history

If you are interested in the role please apply with an up to date CV and contact number


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