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Administration Assistant

Posted 2 days ago by Pertemps
Location Newport Job Type Temporary
Salary £9 per hour Sector Professional & Admin
Administration Assistant
Location: Newport
Pay Rate: £9.00 per hour


Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.
They have been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customer.
Job role:

Working within the Administration area to Log new complaints & to provide written responses to customers or Claims management companies about the existence of PPI on historic credit agreements.
This is a 6 month temporary role, offering a pay rate of £9 per hour. You will be working Monday to Friday 8 hours 8am and 6pm. During your first few weeks you will receive excellent support and training.

KEY ACCOUNTABILITIES:
  •  Ensure all legislative regulatory requirements are adhered to by ensuring compliance with the defined complaint handling policy, training and competency scheme and business standards
  •  Focus on process efficiency and delivery of outstanding quality work whilst delivering against defined productivity targets
  •  Apply knowledge of policies, products and procedures in relation to the handling of general PPI complaints to ensure quality investigations are undertaken.
  •  Ensure all details entered into the relevant complaint handling system are up to date and precise to allow accurate complaint reporting to the FCA
  •  Occasional requirement to make or receive telephone calls
KEY CAPABILITIES, KNOWLEDGE, SKILLS AND EXPERIENCE.
  •  Experience in handling regulated advice complaints and experience of advising customers on regulated products or working in a regulated environment would be beneficial
  •  Familiarity with Windows and common windows office applications.
  •  Attention to detail while working to defined productivity and quality targets
  •  An understanding of financial services products, and sales procedures together with an understanding of the complaints handling regulations applicable to Lloyds and the FCA would be beneficial
  •  Works closely and constructively with colleagues within a team/business area, sharing knowledge and best practices openly and willingly
WHAT'S IN IT FOR YOU?
  •  Enviable working environment
  •  Excellent training
  •  Great rates of pay
  •  The opportunity to work alongside a fantastic, supportive, fun team
If you're interested in the opportunity to make a real difference and help Britain prosper then this could be the place for you.
If you're interested in supporting customers, communities and businesses then this role could be for you.
If you are successful you will be required to pass a CREDIT CHECK and DBS CHECK