|Salary||£8.21 - £9.50 per hour||Sector||Professional & Admin|
Temp to perm
£8.21 to £9.50 per hour
I am looking for an Admin Assistant to join a manufacturer in Brockworth.
We are looking for a candidate who can utilise a good level of data entry skills with an administration background.
We are looking for a candidate who can process orders & quotes and look after the associated admin whilst also delivering first class customer service.
The successful candidate will also be dealing with all customer queries / complaints.
Responsibilities of the Admin Assistant:
o Process requests for quotes / orders within agreed SLA, ensuring information is accurate.
o Contact customers, where necessary, with any queries and keeping them informed of updates. Seek written confirmation from customers if there are any changes to the original order/quotation.
o Raise orders for all bought in materials ie, oversize units, specialist glass, after completion of processing.
o Ensure all customer orders are scheduled in line with lead times, delivery methods and their requirements.
o Check quotes / orders processed by colleagues in a thorough and systematic way, highlighting any required amendments.
o Collate work into batches using the orders then print all necessary documentation.
o On completion of the job, file all paperwork into jobs ready for invoicing.
o Deal with and resolve any customer complaints to both the customers and company's satisfaction.
o Undertake all required administration, filing, system housekeeping etc.
o Proactively contact customers when planned deliveries will not be achieved.
o Drive continuous improvement opportunities that will benefit both the customer and company.
o Achievement of KPI's and targets.
Requirements to become the Admin Assistant:
" Need to be self-motivated, courteous and have a good telephone manner.
" Accurate in data entry with an admin background
" A self-motivated team player
" Observant with the ability to spot discrepancies
" Able to work under pressure
" A good communicator
" Challenges the norm with the view to driving continuous improvement
This is a fantastic opportunity to join a very well established organisation within Gloucestershire.
To apply or for more information please call Sam Mendes on 01452 507500 or email firstname.lastname@example.org