Account Manager

Job Title: Account Manager
Contract Type: Permanent
Location: No fixed location within the London area
Salary: £46000 - £50000
Start Date: 2019-05-29 00:00:00
Reference: SDX/TP/RF3047/ND
Contact Name: Natalie Downey
Contact Email:
Job Published: May 29, 2019 08:57

Job Description

As the account manager your role is to plan, organise and manage multi-site delivery of all services within a large number of sites which include catering, hospitality, and deep cleaning business areas. Your responsibility will involve a pro – active and innovative approach to both service delivery and customer service and to ensure standards of service detailed in the service level agreement, KPIs and within the schedules of the contractual terms and conditions are achieved, maintained and developed for assigned operational business area ensuring that the client receives services of the highest quality. You will contribute to the growth of all services in order to meet client and commercial expectations whilst maintaining strict budgetary control within operational business area in line with client and Sodexo expectations. You will also manage all aspects of performance of the soft services on sites, delivering the services through a high performing team across a high turnover contract and hold monthly contract review meetings with clients to review performance and to develop strong working relationship ensuring best in class health and safety record and compliance across the site. You will be responsible for the overall management, co-ordination and control of all contract activity, including commercial performance, organic growth, people management and legislative, company and contract compliance across their designated areas, ensuring that site Leads are delivering services that are compliant and financially viable whilst building long term profitable relationships and develops new business opportunities by delivering operational excellence.

Package description

Competitive salary of £46,000 - £50,000 plus benefits including pension, option to 'buy' additional flexible benefits such as holidays, healthcare, bonus & flexible benefits fund

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster

Main responsibilities
  • To continue to develop one’s own skills and knowledge within the position, including any required training courses
  • To maintain excellent client/customer relationships
  • To attend regional and team briefs, huddles and meetings as required
  • To attend your EPA to discuss and agree job performance, objectives and development activities
  • To maintain professional work standards at all times
  • To care for all company’s and clients’ equipment and ensure that any faults are reported to management
  • To work in conjunction with other department managers to plan, organise and coordinate service activity within own assigned operational business area and across the site
  • To ensure daily standards of service in assigned operational area, as detailed in the service level agreement, within the schedules of the contractual terms and conditions and in line with applicable Sodexo service offer standards are achieved, maintained and developed
  • To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo expectations
  • To continually monitor all H&S and FS standards in all service operations and ensure they are maintained at the required level
  • To drive performance through adherence to all promotional activity and marketing initiatives
  • Overall responsibility for the achievement of  budget performance as determined by segment and client business objectives
  • To work in conjunction with other department managers to ensure operational excellence within assigned operational business area with specific responsibility for labour management and performance of a defined group of employees.
  • Active involvement, promotion and support of activities aligned towards employee engagement
  • Develop and maintain a positive internal and external network
  • Continued professional learning and development in soft and hard FM services
  • To implement and measure contract drivers associated with facilities and wider social impact ensuring costs are budgeted and anticipated
  • To manage Clients for Life and associated processes.
Ideal candidate


  • Knowledge of working in a management role within a large multi-site soft and hard FM service industry
  • Leadership skills and knowledge
  • People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures and ability to capitalise on collaborative relationship with the unions.
  • Ability to prepare client reports and financial proposals
  • Ability to develop an effective and clear mobilisation and implementation strategy
  • Ability to understand, engage and embrace cultural and diverse environments
  • Ability to adopt a versatile approach in relationship approach
  • Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
  • Management knowledge of health & safety and food safety
  • Ability to make independent decisions
  • Ability to produce commercially viable business models aligned to Sodexo’s and commercial client strategy
  • Able to work on own initiative within a team environment demonstrating Sodexo’s management behaviours
  • Able to demonstrate working knowledge of MS Office 365
  • Able to demonstrate attention to detail and adherence to standards
  • Analyse problems analytically, develop opportunities and implement innovative solutions
  • Proven experience of managing long-term client relationships
  • Proven track record of leading, managing and developing a team across multiple sites
  • Proven ability to develop new business opportunities
  • Must be able to demonstrate the ability to communicate effectively both verbally and in writing at a senior level with exemplary presentation skills
  • Drive innovative and standards within the staff restaurants
About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

This role sits within our Defence and Government services segment where we are trusted partner in providing a range of quality of life services to our clients