2nd/3rd Line desktop support engineer

Job Title: 2nd/3rd Line desktop support engineer
Contract Type: Permanent
Location: Grantham
Salary: £30000 - £35000 per annum
Start Date: 2019-06-24
Reference: 479100623
Contact Name: Adam Chinn
Contact Email:
Job Published: June 17, 2019 16:26

Job Description

2nd/3rd Line Desktop Support Engineer

Remuneration: £30,000 - £35,000 Per Annum

Location: Grantham

BJD Group are recruiting for a 2nd/3rd Line Desktop Support Engineer for our prestigious client in the Grantham area.

The Role

As a 2nd/3rd Line Desktop Support Engineer your responsibilities will include:

- Providing 2nd line desktop support covering Microsoft windows technologies with some 3rd line duties
- Assisting with upgrades to systems & software
- Acting as an escalation point and providing mentoring for more junior staff within the service desk/desktop support department
- Taking ownership of more complex incidents raised by the Service Desk Engineers
- Find areas of improvement within the current process & implement change by creating scripts for other more junior members of the team to follow.

The Person

We are looking for someone who has had previous experience or come from a background within a 2nd / 3rd Line service desk/desktop support role who is now looking to progress there career to the next step within a successful organisation with more responsibility.

You must have had previous experience in:

• Microsoft Desktop operating systems (Windows 7/8/8.1/10)

• Microsoft Server operating systems (Windows Server 2008/2008 R2/2012/2012 R2/2016)

• Microsoft products including Active Directory, Exchange, Microsoft Office 365

• Experience with PowerShell/VBScript scripting.

• Knowledge of Antivirus and security products

• VEEAM Backup and Replication technology

• A valid full UK driving licence

The following are advantageous skills although not essential:

• ITIL Foundation level qualification
• VCP OR CCNA qualifications

Package and Prospects

On offer is a salary of up to £35,000 Per Annum for the right candidate working in a fast paced & friendly environment with other benefits including 30 days paid holiday (Including Bank Holidays) & a company pension scheme as well as a generous life assurance cover.


Based in Grantham.

The role is commutable from:
• Nottingham
• Leicester
• Derby
• Peterborough
• Mansfield
• Spalding
• Boston
• Lincoln

If you are interested in this role, click 'apply now' to send us an up-to-date copy of your CV.

BJD Group acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this position I understand that my details will be processed in accordance with BJD Group's Data Retention Policy which can be accessed at