Field Service Engineer

Job Title: Field Service Engineer
Contract Type: Permanent
Location: Blandford St Mary
Salary: £22000 - £25000 per annum, Benefits: company vehicle
Start Date: 2019-01-23
Reference: J5989
Contact Name: Robert Hannan
Contact Email:
Job Published: January 23, 2019 11:06

Job Description

Field Service Engineer - Leading specialist manufacturer of HVAC equipment for the leisure sector

The Field Service Engineer, reporting to the Customer Services and Technical Manager, will form a key part of the continuing drive for sales success by ensuring that customers and consumers are given the technical support they require in a timely and efficient fashion. This role will involve field support for end users, dealers and OEM's; as well as product training, and attendance at trade shows. It is expected that the greatest part of the role will be providing support in the leisure markets (caravans and camping) although not exclusively so.

Main responsibilities:

•To provide high level support for all of the current portfolio and any new ones which may arise.
•Service Partner and dealer development, offer training and support visits.
•Supporting our external workshops with technical issues and fault finding.
•Talking to end users and dealer at yearly trade shows.
•Visiting OEMs to offer technical side of line support.
•Supporting our customers via telephone and email.
•The post-holder may be asked to take on different tasks as required and all employees are expected to work collaboratively to support the overall goals of Dometic. To undertake any other reasonable request or duties commensurate with your post.
•To be responsible for your own health and safety and aware of other's health and safety in the workplace.

Must have design, installation, service or repair experience of at least one of the following:
•Refrigeration (absorption, compressor, thermo-electric)
•Air conditioning (including heat pumps)
•Electronics (inverters, charging systems, rectifiers, generators, power management)
•Cooking appliances (LPG, electric, alcohol)

As well as having a practical background to build on, the successful candidate will also need the following,
•experience of dealing with customers/consumers
•experience in repair and fault finding
•Formal qualification in either refrigeration, electronics, automotive electrics or another appropriate discipline (level 3 NVQ or a equivalent) would be beneficial.
•Very good standard of written and spoken English
•2-3 + years of equipment service and support (mechanical or electrical)
•Proven proactive approach working in a sales environment and exceeding customer expectations.
•High level of numeracy and good attention to detail.
•Computer literate, experience with Excel and CRM system
•Friendly, helpful and polite telephone manner which can be maintained even under pressure.
•Ability to provide written Technical support using correct and clear language
•Confident and professional appearance and manner
•Passion for products
•Takes ownership and responsibility of issues and see it thought to the end
•Is able to work as a member of a team and support others
•Able to work under pressure
•Decision making
•Top technical skills
•Problem solving
•Good time management

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