1st Line Support IT Analyst

Job Title: 1st Line Support IT Analyst
Contract Type: Temporary
Location: Leicester
Salary: £9.72 per hour
Start Date: 2019-04-08 00:00:00
Reference: 080105431
Contact Name: Matt Law
Contact Email:
Job Published: April 05, 2019 12:31

Job Description

1st Line Support Analyst
Pertemps – Leicester are excited to be assisting their Leicester based client in recruiting an immediately available 1st Line Support Analyst on a Temp to Perm basis in Leicester.
The ideal candidate will be based in Leicester, or within commutable distance of Leicester, be immediately available, have exceptional customer service skills, possess a clear and concise telephone manner and have a keen interest in IT and systems diagnosis.

The Role:
• Serve as 1st Line support within the Helpdesk team
• Troubleshoot customer support cases in a timely manner, meeting and exceeding SLA's
• Accurately diagnose the support case to ensure it reaches the correct support queue communicating this to the customer
• Keep customers informed of progression with issues and provide follow ups as necessary
• Promote and maintain a high quality, professional, service-orientated company image among clients.
• Maintain accurate and timely call logging in our service management system.

If you are an immediately available candidate based in Leicester, with a keen interest in IT then please click Apply today.