1st Line Support IT Analyst
|Job Title:||1st Line Support IT Analyst|
|Salary:||£9.72 per hour|
|Start Date:||2019-04-08 00:00:00|
|Contact Name:||Matt Law|
|Job Published:||April 05, 2019 12:31|
Pertemps – Leicester are excited to be assisting their Leicester based client in recruiting an immediately available 1st Line Support Analyst on a Temp to Perm basis in Leicester.
The ideal candidate will be based in Leicester, or within commutable distance of Leicester, be immediately available, have exceptional customer service skills, possess a clear and concise telephone manner and have a keen interest in IT and systems diagnosis.
• Serve as 1st Line support within the Helpdesk team
• Troubleshoot customer support cases in a timely manner, meeting and exceeding SLA's
• Accurately diagnose the support case to ensure it reaches the correct support queue communicating this to the customer
• Keep customers informed of progression with issues and provide follow ups as necessary
• Promote and maintain a high quality, professional, service-orientated company image among clients.
• Maintain accurate and timely call logging in our service management system.
If you are an immediately available candidate based in Leicester, with a keen interest in IT then please click Apply today.
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