02 - Inbound Calls - WFH after 12 weeks training on site

  • Job Reference: JO-2103-14717
  • Date Posted: 24 March 2021
  • Recruiter: Blue Arrow
  • Location: Halton
  • Salary: £9.30
  • Sector: Retail & Consumer Products
  • Job Type: Contract

Job Description

Work from home role - After 12 weeks academy training on site

Fancy working for 02 - full 12 weeks training


Full time role - temp to perm?


Immediate start? start 8th March


This role is working on site in the Capita/02 Building WA7 3QA - then opportunity to work from home once all training is completed after 12 weeks
Are you a customer service ambassador that enjoys speaking with people over the phone whilst supporting them with financial concerns? We are looking for a team of advisors to work for the global brand of 02 located at Preston Brook
The role is based on site - working full time in an ongoing contract which will lead to a permanent contract after probation. The site is Approved covid safe - we have a one-way system in place - following a 2-metre ruling in corridors and around the work areas, all staff wear masks on site and sanitiser available at all entry points


This role is working within the customer inbound call centre team - your role primarily will be support customers with general phone enquiries The role includes:


* Supporting customer with payment plans or new contracts
* Listening attentively to customer circumstances and exploring options that can help the customer
* Capturing data onto the system
* Giving advice on bills terminology
* Showing empathy always - listening and finding a solution that works for them


Attributes you will need are:


* Attentive and caring
* Want to "help" customers
* Good problem Solver
* Able to talk through various solutions
* Patient and methodical
* Warm and friendly


Your contribution in each call with make a huge difference to a customer's day - we will give you full and in depth training most scenarios.
Full training is provided with pay - and coaching and mentoring ongoing during your journey with us.
The team are very friendly, warm and approachable - the working area is professional, well equipped and temperature controlled
Location - Preston Brook - WA7 3QA for first 12 weeks
Pay- £9.30 £348 Per week